- Tour Merchandise
- Personalised Awards
Terms and conditions
Providing products are in stock, we will dispatch to the address of your choice within 72 hours of receiving your order. Prices are shown in UK sterling, Euros and US dollars. Dollar and Euro rates are estimated and updated weekly so may vary slightly. All currencies are converted at our secure payment site and no cardholder data is stored within our store.
Please allow approximately 5 working days for UK delivery, 5 - 20 for the rest of Europe and 10-20 for the Rest of the World. Some orders however may take up to 28 days to complete. You will be notified if delays are anticipated.
It is the customer’s responsibility to ensure their correct and entire shipping address is entered before placing their order, if there are any errors made, please email us as immediately and we will try to rectify them before shipping. No responsibility for delivery will be taken by us for packages sent to third party, PO Box or forwarding addresses.
If you live outside the UK you will not be charged UK VAT. However, your package may be held up in Customs and we are not responsible for any possible charges added upon entry to your shipping country.
If for any reason you are not completely satisfied with your purchase and you wish to return the goods for an exchange or refund, you need to inform us by email within 7 working days of receiving your order. Refunds will be paid within 30 days. Items should be returned in their original packaging; DVD’s and sealed CD’s should be returned with seals intact, unless they have been found to be faulty.